As a chemical industry and trade company, Asuka Kimya Sanayi ve Ticaret A.Ş. (“Asuka Kimya”, “the Company”, “we”) values the privacy and security of your personal data.
This Privacy Policy explains how personal data is collected, used, stored, and protected within the scope of the asuka.com.tr website, digital services used by Asuka Kimya, CRM systems, communication channels, and communications conducted via the WhatsApp Business Platform provided by Meta Platforms, Inc.
1. Personal Data That May Be Collected
If you use our services or contact us, the following information may be processed:
First and last name
Phone number
Email address
Company / institution information
Position and title information
WhatsApp profile name and phone number
Messages and message content sent to us
Order, quotation, and customer relationship information
Request, complaint, and support records
IP address and connection information
Browser and device information
Website usage records
Communication date and time information
Marketing and commercial communication preferences, if explicit consent is given
Your personal data is processed only to the extent required by the relevant service.
2. Purposes of Processing Personal Data
Your personal data may be used for the following purposes:
Responding to customer requests, providing information about products and services, conducting quotation and order processes, managing customer relationships, providing after-sales support, managing messages received via WhatsApp through the CRM system, improving customer service processes, ensuring information security, fulfilling legal obligations, and conducting commercial communication activities if necessary permissions are obtained.
3. Use of WhatsApp Business Platform
Asuka Kimya may use the WhatsApp Business Platform / Cloud API to communicate with customers and business partners.
When you communicate with Asuka Kimya via WhatsApp, your phone number, WhatsApp profile information, messages, message dates and times, and other information you provide to us within the scope of communication may be processed.
The WhatsApp service is provided by Meta Platforms companies. WhatsApp's own data processing activities are additionally subject to Meta and WhatsApp's own privacy policies.
Asuka Kimya does not sell data obtained via WhatsApp to unauthorized parties or provide it to third parties for the purpose of creating independent advertising profiles.
4. CRM Systems
Customer communications obtained via WhatsApp, email, phone, or other communication channels may be transferred to Asuka Kimya's customer relationship management systems.
The purpose of this process is to track your requests, provide consistent service across different communication channels, manage customer history, and ensure that authorized personnel can respond to your requests.
Access to CRM systems is limited according to job responsibilities and authority scope.
5. Legal Basis for Processing Personal Data
Personal data is processed in accordance with applicable legislation, primarily the Law on the Protection of Personal Data No. 6698 (KVKK).
Processing activities may be based on legal grounds such as the establishment or performance of a contract, fulfillment of legal obligations, establishment, use, or protection of a right, the legitimate interests of our Company, and, where necessary, the explicit consent of the relevant individual.
GDPR provisions are also taken into account to the extent applicable if the personal data of individuals located in the European Union or the European Economic Area is processed.
6. Transfer of Data
Your personal data may be transferred to the extent necessary for the provision of services to;
Communication infrastructure providers such as Meta / WhatsApp, hosting and cloud service providers, CRM and software service providers, information technology service providers, legally authorized public institutions and organizations, and other parties with legal obligations.
Transfers are carried out in accordance with applicable data protection legislation.
7. Data Retention
Your personal data is preserved for the duration necessary for the processing purpose and within the statutory retention periods required by applicable legislation.
If the reasons requiring processing cease to exist, personal data is deleted, destroyed, or anonymized.
8. Data Security
Asuka Kimya implements reasonable administrative and technical security measures to protect personal data against unauthorized access, alteration, loss, misuse, or disclosure.
System accesses are restricted on an authorization basis, and necessary security controls are applied.
9. Rights of the Data Subject
Within the scope of KVKK, regarding your personal data;
you may exercise your rights to learn whether your personal data is processed, to request information if it is processed, to learn the purpose of processing, to learn whether the data is used in accordance with its purpose, to know the third parties to whom it is transferred, to request the correction of incorrect or incomplete data, to request deletion or destruction if conditions are met, and to exercise other rights recognized by legislation.
10. Cookies
Our website may use cookies to ensure the site's operation, increase security, improve the user experience, and generate statistics when necessary.
More detailed information about cookie usage may be provided separately in the Cookie Policy.
11. Policy Changes
This Privacy Policy may be updated depending on changes in legislation, technological infrastructure, or our services.
The current version is always published on this page.
12. Contact
You can contact us for any questions and requests regarding your personal data.
Asuka Kimya Sanayi ve Ticaret A.Ş.
Web: https://www.asuka.com.tr
Email: [Add your KVKK / corporate communication email address here]
Address: Kısıklı Mahallesi Bosna Bulvarı No:25/1 Üsküdar - Istanbul - Turkey
