Terms of Use
These Terms of Use govern the use of the asuka.com.tr website, digital communication channels, customer service systems, CRM applications, and related digital services provided by Asuka Kimya Sanayi ve Ticaret A.Ş.
By using our website or digital services, you are deemed to have accepted these terms.
1. Scope of Services
Asuka Kimya may provide information about products, raw materials, technical solutions, and commercial services, and may offer customer communication services via the website, email, phone, WhatsApp, and other digital communication channels.
Some of the information provided is for general informational purposes only.
2. WhatsApp and Digital Communication
Asuka Kimya may utilize third-party communication services, including the WhatsApp Business Platform, to manage customer requests.
Sending a message to us via WhatsApp may require processing of the relevant message by authorized systems and personnel of Asuka Kimya for the purpose of responding to the customer request.
WhatsApp and Meta's own services are subject to their respective terms of use and privacy policies.
3. User Obligations
Users must use our services in a lawful manner.
Our services;
cannot be used to infringe upon the rights of others, transmit misleading or false information, send malicious software, compromise the security of our systems, attempt unauthorized access, send spam, or engage in unlawful activities.
4. Product and Commercial Information
Product descriptions, technical information, documents, images, and other content located on the website are provided for informational purposes.
Asuka Kimya may make changes it deems necessary in product features, packaging, technical specifications, stock status, prices, or other commercial information.
Binding commercial terms are those specified in the offer, order confirmation, or contract sent to you separately.
5. Intellectual Property Rights
The following items located on the website and digital services;
the name Asuka Kimya, logos, brands, texts, graphics, product images, designs, software, databases, and other content are protected under applicable intellectual property legislation.
These contents cannot be copied, reproduced, published, or used for commercial purposes without the written consent of Asuka Kimya.
6. Third-Party Services
Our services may be connected to Meta, WhatsApp, hosting services, CRM systems, or other third-party infrastructures.
Asuka Kimya shall not be liable for interruptions, changes, or technical issues regarding the services of third parties to the extent that they are beyond its direct control.
7. Availability of Services
We do not guarantee that our services will operate without interruption or error.
Access to services may be temporarily unavailable due to maintenance, updates, security work, internet infrastructure issues, or reasons originating from third-party service providers.
8. Limitation of Liability
To the extent permitted by applicable legislation, Asuka Kimya cannot be held liable for indirect damages arising from transactions carried out by users based on general information on the website or from third-party services.
This provision does not eliminate liabilities arising from mandatory legislation.
9. Privacy and Personal Data
Details regarding the processing of personal data are explained in the Privacy Policy.
Privacy Policy:
https://www.asuka.com.tr/gizlilik-politikasi
10. Termination of Accounts or Access
Asuka Kimya may restrict or terminate access to services for users who endanger system security, carry out unlawful transactions, or violate these Terms of Use.
11. Changes
Asuka Kimya may update these Terms of Use in accordance with changes in legislation, services, or technological infrastructure.
The updated terms shall become effective from the date of publication on this page.
12. Applicable Law
These Terms of Use are subject to the laws of the Republic of Turkey.
In case of disputes, the competent courts and authorities shall apply the prevailing legislation.
13. Contact
Asuka Kimya Sanayi ve Ticaret A.Ş.
Web: https://www.asuka.com.tr
